Refund / Cancellation Policy
Last Updated: 7 October 2026
At FATEH Crops Care, we aim to provide quality agricultural and crop-care products and a reliable ordering experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned or refunded when purchased through fatehcropscare.com.
By placing an order through our website, you acknowledge and agree to the terms of this policy.
1. Order Cancellation
Customers may request cancellation of an order by contacting FATEH Crops Care as soon as possible after placing the order.
Cancellation requests are subject to the status of the order.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been packed, shipped or dispatched, cancellation may no longer be possible.
2. Cancellation by FATEH Crops Care
We reserve the right to cancel an order in circumstances including, but not limited to:
Product being unavailable
Incorrect or technical pricing information
Incorrect product information
Suspected fraudulent or unauthorised transactions
Delivery not being available to the provided location
Restrictions on shipping a particular product
Incorrect or incomplete customer information
Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable eligible amount will be refunded to the customer using the original payment method or another appropriate method.
3. Refund Eligibility
A refund may be considered in situations including:
An order is cancelled by FATEH Crops Care after payment has been received.
A customer successfully cancels an eligible order before processing or dispatch.
A product is unavailable after the order has been placed and payment has been received.
An incorrect or defective product is delivered, subject to verification.
A product is damaged during transportation, subject to verification and supporting evidence.
A refund is otherwise required under applicable law.
Refund eligibility may depend on the circumstances of the individual order.
4. Damaged Products
If your product/package arrives damaged, please contact us as soon as possible after delivery.
For faster resolution, please provide:
Order number
Customer name
Mobile number
Photographs of the outer packaging
Photographs of the product
Video of the package/product, where available
Description of the damage
We may review the claim with our courier or logistics partner before approving a replacement or refund.
Claims may be rejected where sufficient evidence is not provided or where the damage appears to have occurred after delivery due to improper handling or storage.
5. Wrong Product or Missing Product
If you receive a product that is different from what you ordered, or an item is missing from your shipment, please contact us promptly.
After verification, we may provide an appropriate resolution, which may include:
Replacement of the incorrect product
Delivery of the missing product
Refund for the affected product
Another mutually agreed resolution, where appropriate
6. Returns
Returns may be accepted only where the product qualifies for return under applicable law and the specific circumstances of the order.
Before returning any product, customers must contact FATEH Crops Care and receive instructions.
Products should generally be:
Unused
Unopened
In their original packaging
In saleable condition
Accompanied by the relevant invoice/order details
However, certain agricultural, crop-care or other products may not be eligible for return due to their nature, safety, storage requirements, regulatory restrictions or other applicable conditions.
Do not send a product back without contacting us first.
7. Non-Returnable Products
Depending on the product and applicable law, certain products may not be eligible for return or refund, particularly where they have been:
Opened or used
Damaged after delivery
Improperly stored
Contaminated
Altered or modified
Used contrary to product instructions
Returned without prior approval
Products that cannot be safely resold may also be excluded from return.
8. Refund Process
Once a refund is approved, we will initiate the refund process.
Refunds will generally be made through the original payment method where technically possible.
The time taken for the refund to appear in the customer’s account may depend on:
Payment gateway
Bank
Card issuer
UPI/payment service
Other financial institution
FATEH Crops Care is not responsible for delays caused by banks, payment gateways or other third-party financial service providers.
9. Shipping Charges
Unless otherwise required by applicable law or agreed by FATEH Crops Care, original shipping or delivery charges may not be refundable.
Where a return is approved because of an incorrect, damaged or defective product attributable to FATEH Crops Care or its delivery process, the applicable shipping costs may be considered as part of the resolution.
10. Refund for Failed or Cancelled Orders
If payment has been successfully received but the order cannot be fulfilled due to product unavailability, delivery restrictions, technical issues or cancellation by FATEH Crops Care, the eligible amount paid for the affected order will be refunded.
The refund may be subject to applicable payment-processing procedures.
11. Refunds for Cash on Delivery Orders
Where an eligible refund relates to a Cash on Delivery order, we may request appropriate bank-account, UPI or other payment details from the customer to process the refund.
Customers are responsible for providing accurate refund information.
12. Order Refused at Delivery
If a customer refuses to accept a shipment without an approved cancellation or valid delivery-related reason, the order may be returned to FATEH Crops Care.
In such cases, any refund will be considered according to the circumstances of the order and applicable terms. Return shipping or other applicable charges may be deducted where legally permitted.
13. Agricultural Product Responsibility
Agricultural and crop-care products should be used strictly according to the manufacturer’s instructions, product label, recommended dosage and applicable guidelines.
Refunds will generally not be provided for dissatisfaction resulting solely from crop performance, yield, growth or results where the product was supplied correctly and there is no verified product defect.
Agricultural results may vary due to factors including:
Soil conditions
Weather
Crop variety
Irrigation
Pest or disease conditions
Application method
Dosage
Farming practices
Other environmental factors
14. How to Request a Cancellation or Refund
To request a cancellation, return or refund, please contact FATEH Crops Care with:
Full name
Order number
Registered mobile number
Product name
Reason for cancellation/return/refund
Photographs or videos, where applicable
Any other relevant information requested by our support team
We will review the request and communicate the applicable resolution.
15. Fraudulent or Misuse Claims
We reserve the right to investigate refund or return requests where there is reasonable suspicion of:
Fraud
False claims
Repeated misuse of the return/refund process
Product tampering
Deliberate damage
Unauthorised transactions
Other abusive activity
Appropriate action may be taken in accordance with applicable law.
16. Changes to This Policy
FATEH Crops Care reserves the right to update or modify this Refund & Cancellation Policy from time to time.
Any changes will become effective when the updated policy is published on this page.
Customers are encouraged to review this policy periodically.
17. Contact Us
For cancellation, return or refund-related queries, please contact:
FATEH Crops Care
Website: fatehcropscare.com
Mobile: 9517737673
Please include your order number and registered mobile number when contacting us regarding an existing order.
By placing an order through fatehcropscare.com, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.