Shipping & Delivery
Last Updated: 7 October 2026
At FATEH Crops Care, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through fatehcropscare.com are processed, shipped and delivered.
By placing an order through our website, you agree to the terms mentioned in this policy.
1. Order Processing
Once an order is successfully placed and payment is confirmed, we begin processing the order.
Orders are generally processed within 1–3 business days, subject to product availability and order verification.
Processing may take longer during:
Public holidays
Festivals
Promotional periods
High-volume order periods
Unforeseen operational circumstances
If there is a significant delay in processing your order, we may contact you using the information provided at checkout.
2. Shipping & Delivery Areas
We may deliver products to locations serviced by our authorised courier and logistics partners.
Delivery availability may depend on:
Delivery PIN code
Product availability
Courier service coverage
Product type
Shipping restrictions
If delivery is not available to your location, we may contact you to discuss available options or cancel the affected order where necessary.
3. Estimated Delivery Time
After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.
Delivery timelines are estimates and are not guaranteed.
Remote locations, rural areas, difficult-to-access locations and areas with limited courier coverage may require additional delivery time.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during the ordering process or communicated to the customer before order confirmation.
Shipping charges may vary depending on:
Delivery location
Order size or weight
Courier service
Product type
Promotional offers
We reserve the right to change shipping charges when necessary.
5. Order Tracking
Where tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout.
Tracking availability depends on the courier or logistics service used for the order.
Customers may contact us if they require assistance regarding the status of their shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that the following information is correct:
Full name
House/shop/farm number
Street/locality
Village/city
District
State
PIN code
Mobile number
FATEH Crops Care will not be responsible for delays, failed deliveries or additional charges caused by incorrect, incomplete or inaccurate delivery information provided by the customer.
7. Delivery Attempts
Our courier or delivery partner may make one or more attempts to deliver the order.
If the customer is unavailable, provides an incorrect address, does not respond to the delivery agent, or refuses to accept the shipment, the parcel may be returned to us.
Additional shipping charges may apply if a shipment needs to be re-dispatched due to circumstances attributable to the customer.
8. Delayed Deliveries
Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
Severe weather
Floods or natural disasters
Road closures
Transportation disruptions
Public holidays
Courier operational issues
Government restrictions
Incorrect address information
High shipment volumes
Other unforeseen circumstances
Such delays do not automatically qualify an order for cancellation or refund.
9. Damaged or Open Package
Customers should inspect the package at the time of delivery whenever possible.
If the package appears seriously damaged, tampered with or opened, please:
Take photographs or videos of the package.
Record the condition of the package and product.
Contact FATEH Crops Care as soon as possible.
Provide the order details and supporting photographs/videos.
Claims relating to damaged or tampered shipments may be reviewed based on the circumstances and available evidence.
10. Wrong or Missing Items
If you receive an incorrect product or an item appears to be missing from your order, please contact us as soon as possible.
Please provide:
Order number
Customer name
Mobile number
Photographs/videos of the package
Details of the issue
We will review the matter and, where applicable, provide an appropriate resolution.
11. Product-Specific Delivery Restrictions
Certain agricultural or crop-care products may be subject to transportation, storage or delivery restrictions.
Where applicable, delivery may be limited based on:
Product characteristics
Courier restrictions
Applicable laws and regulations
Destination restrictions
Transportation requirements
We reserve the right to cancel or modify an order if a product cannot legally or safely be shipped to the selected destination.
12. Delivery Confirmation
Delivery may be confirmed through the courier’s tracking system, delivery confirmation, OTP, signature, photograph or other delivery verification method used by the logistics provider.
Once an order has been confirmed as delivered to the provided address, any subsequent delivery-related dispute may require verification with the courier partner.
13. Changes to Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible.
Address changes may not be possible once the order has been packed or dispatched.
Any additional delivery charges resulting from an approved address change may be payable by the customer.
14. Undelivered or Returned Shipments
If a shipment is returned to FATEH Crops Care because of:
Incorrect address
Incomplete address
Customer unavailable
Customer refusal
Incorrect contact information
Failure to accept delivery
Other reasons attributable to the customer
we may contact the customer regarding re-delivery.
Additional shipping charges may apply for re-dispatch.
15. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
For further details, please refer to our Refund & Cancellation Policy.
16. Contact Us
For questions regarding shipping, delivery or an existing order, please contact:
FATEH Crops Care
Website: fatehcropscare.com
Mobile: 9517737673
When contacting us regarding an order, please provide your order number and registered mobile number whenever possible.
17. Changes to This Policy
FATEH Crops Care reserves the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will be effective once the updated policy is published on this page.
By placing an order through fatehcropscare.com, you acknowledge and agree to this Shipping & Delivery Policy.