Privacy Policy

Last Updated: 7 October 2026

At FATEH Crops Care, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website fatehcropscare.com, purchase our products, contact us, or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website or business:

Personal Information

Depending on how you use our website, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
State, city, PIN code and other address details
Order and purchase information
Payment-related information required to process an order
Information you provide through contact forms, enquiries or customer support

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of your visit
Referring website
General website usage information

This information helps us improve website performance, security and user experience.

2. How We Use Your Information

We may use the information collected from you to:

Process and fulfil your orders
Arrange product delivery
Communicate with you regarding your orders
Respond to enquiries and customer-support requests
Provide information about our products and services
Process payments and maintain transaction records
Improve our website, products and services
Prevent fraud, misuse and unauthorised activities
Maintain business, accounting and legal records
Send important service-related communications
Send promotional or marketing communications where permitted and appropriate

We do not use your personal information for purposes unrelated to our business activities without a lawful basis or your consent where required.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We generally do not store your complete debit card, credit card, banking or other sensitive payment credentials on our own servers. Payment information may be processed directly by the relevant payment gateway according to its own privacy and security policies.

You should review the privacy policy of the payment service provider used for your transaction.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember user preferences
Maintain shopping-cart or session information
Understand website traffic and usage
Improve website functionality
Analyse website performance
Provide relevant marketing or advertising where applicable

You may be able to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties when required to operate our business, including:

Delivery and courier partners
Payment gateway providers
Website hosting and technology providers
IT and website-support providers
Marketing or analytics service providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies where required by law

Only information reasonably necessary for the relevant purpose should be shared.

6. Order and Delivery Information

When you place an order, we may need to share your name, contact number and delivery address with courier, logistics or delivery partners so that your order can be delivered successfully.

These service providers are expected to use your information only for the purpose of providing the relevant service.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Unauthorised disclosure
Loss or misuse
Alteration
Destruction

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining orders
Customer support
Accounting and financial records
Legal and regulatory requirements
Resolving disputes
Preventing fraud and misuse

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with your personal information.

10. Marketing Communications

Where permitted by applicable law, we may contact you regarding our products, offers, services or business updates.

You may request to stop receiving promotional communications from us at any time by contacting us using the details provided below.

Service-related communications, such as order confirmations, delivery updates or important account information, may still be sent when necessary.

11. Children’s Privacy

Our website is intended for general use and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Request information about how your personal information is used

To make a privacy-related request, please contact us using the contact details below.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns or requests regarding

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